KiwiSaver Account Portal Login and Help 

Important Message: We’re currently undergoing a system upgrade that will be completed on Tuesday 28 November. Any requests sent during this time may be delayed until the upgrade is complete. Rest assured we are working to process all requests as quickly as possible. Thank you for your patience and understanding.

Enter your Username and Password below to view your OneAnswer KiwiSaver Scheme and SIL Employer Scheme account.

Please note that your account will be “locked” after three incorrect attempts. To “unlock” your account, please call us on 0800 736 034.

Login will transfer you to the website of ANZ New Zealand Investments Limited, the Issuer, Manager and Scheme Provider of the OneAnswer KiwiSaver Scheme and the Manager and Scheme Provider of the SIL Employer Scheme.

If you do not already have login access, please click on the Request a login link above and follow the prompts.

If you have forgotten your password, please click on the Forgotten your Password? link above and follow the prompts.

Frequently Asked Questions
Please find answers to frequently asked questions below. If you can't find what you're looking for, please call us on 0800 736 034.

What is the Account Portal?
The Account Portal is a secure website that allows you to view your retirement savings transactions and balances online.

SIL Employer Scheme members can also access the Account Portal.

How soon can I set up access to view my account?
Once you receive our welcome letter, you will be able to view your account details and investment information online.

For the OneAnswer KiwiSaver Scheme, if you have not received a letter from us, it is because your contributions and entitlements from Inland Revenue have not yet been transferred to us. This occurs approximately three months after the date of your application to join KiwiSaver. During that time, if you wish, you can still view your account status by registering on the Inland Revenue Website.

What is my Username?
You can choose your own Username during the registration process. If you are having problems remembering your Username you can call us to have it reset.

What format does my Username have to be in?
Your Username must be a minimum of 5 characters, with no spaces.

My chosen Username is already in use.
If your chosen Username is already being used, try entering a different Username. We cannot allow duplicate Usernames.

I have forgotten my Username.
Please call us to find out what your Username is.

My Username does not exist.
You need to follow the registration process to be assigned a Username. If you have already registered and the login page does not recognise your Username, please call us to confirm your Username.

My account has been locked.
Your account will be locked if you enter your Password incorrectly three times. If this happens please call us and we can unlock your account for you.

What is my Password?
You have the opportunity to choose your own Password during the registration process.

What format does my Password need to be in?
Your Password must be a minimum of 8 characters, including at least one lowercase letter, one uppercase letter and one numeric character.

What if I forget my Password?
If you have forgotten your Password, you may follow the Forgotten your Password? link, or call us and we will send you a link that will allow you to reset your Password.

What if I have entered an incorrect Password?
If you enter an incorrect Password three times, you will be locked out of your account. Prior to your third attempt, you can enter your Username in the Forgotten your Password? link and we will send you a link that will allow you to reset your Password. If your account is locked, please call us and we can unlock your account for you.

I have been sent an email with a link to reset my Password but the link does not work.
You must use the link within 48 hours or it will expire and you will need to repeat the Forgotten your Password? process.

I’ve filled out the online registration form. Now what?
Once you have filled out the online registration form you will be emailed a validation link that will allow you to activate your account and enter the site.

Can I access my account from overseas?
Yes, you can access your account from any location as long as you have access to the internet.

My computer is not allowing me to access secure sections of the website – what could the problem be?
Access to secure sections of our website requires a browser that supports 128-bit encryption. If your browser does not support 128-bit encryption, you will need to upgrade your browser to access our site. 

How long will my KiwiSaver transactions take to appear?
Contributions from Inland Revenue and employers can take 90 days to be applied to your KiwiSaver account. Interest is earned on these funds while they are held with Inland Revenue. When you first join Inland Revenue hold your contributions for approximately three months.

How can I contact you with my questions?
You can call us on 0800 736 034 anytime between 8am and 6pm Monday to Friday.

Print this page - Last updated 23/11/2017