KiwiSaver Account Portal Login and Help 

Enter your Username and Password below to view your OneAnswer KiwiSaver Scheme and SIL Employer Scheme account.

This portal is no longer accepting new registrations. If you would like online access to view and manage your KiwiSaver account, please register for ANZ Internet Banking.

Please note that your account will be “locked” after three incorrect attempts. To “unlock” your account, please call us on 0800 736 034.

Login will transfer you to the website of ANZ New Zealand Investments Limited, the Issuer, Manager and Scheme Provider of the OneAnswer KiwiSaver Scheme and the Manager and Scheme Provider of the SIL Employer Scheme.

If you have forgotten your password, please click on the Forgotten your Password? link above and follow the prompts.



Frequently Asked Questions
Please find answers to frequently asked questions below. If you can't find what you're looking for, please call us on 0800 736 034.

What is the Account Portal?
The Account Portal is a secure website that allows you to view your retirement savings transactions and balances online.

SIL Employer Scheme members can also access the Account Portal.

How can I view my KiwiSaver account details if you’re no longer accepting new registrations?
If you would like online access to view and manage your KiwiSaver account, you can register for ANZ Internet Banking.

When does the KiwiSaver Account Portal close?
This portal will close towards the end of 2020. We’ll communicate to all members who use the portal prior to closing it. Before this portal closes, make sure you’re registered for ANZ Internet Banking. With ANZ Internet Banking you can check your balance, view past transactions, see how your KiwiSaver investment is performing, check which fund you’re invested in, check and change your prescribed investor rate (PIR), make additional contributions and switch your fund.

You’ll need to have provided us with ID and proof of address in order to complete your ANZ Internet Banking registration. Here’s the list of acceptable forms of ID and address verification.


I have forgotten my Username.
Please call us to find out what your Username is.

My account has been locked.
Your account will be locked if you enter your Password incorrectly three times. If this happens please call us and we can unlock your account for you.

What if I have entered an incorrect Password?
If you enter an incorrect Password three times, you will be locked out of your account. Prior to your third attempt, you can enter your Username in the Forgotten your Password? link and we will send you a link that will allow you to reset your Password. If your account is locked, please call us and we can unlock your account for you.

I have been sent an email with a link to reset my Password but the link does not work.
You must use the link within 48 hours or it will expire and you will need to repeat the Forgotten your Password? process.

Can I access my account from overseas?
Yes, you can access your account from any location as long as you have access to the internet.

My computer is not allowing me to access secure sections of the website – what could the problem be?
Access to secure sections of our website requires a browser that supports 128-bit encryption. If your browser does not support 128-bit encryption, you will need to upgrade your browser to access our site. 

How long will my KiwiSaver transactions take to appear?
Contributions from Inland Revenue and employers can take 90 days to be applied to your KiwiSaver account. Interest is earned on these funds while they are held with Inland Revenue. When you first join Inland Revenue hold your contributions for approximately three months.

How can I contact you with my questions?
You can call us on 0800 736 034 anytime between 8am and 6pm Monday to Friday.

Print this page - Last updated 20/07/2020